The Real Resignation Letter

The moment I started working in one of the biggest call centers in the Philippines, I decided to take everything seriously. I have devoted myself in being the best and most qualified employee, given the status of the company I was in. There had been minimal errors and I really treasured the job that most people just take for granted.

Given my life situation, I needed to prove that I am worth something. That is the same rule I have applied with my employment; I have to make a difference, all my plans and endeavors revolved around my precious job.

I worked on my own; but I am still able to go along with my team mates, my bosses, and my colleagues. The first year had been smooth sailing and calm. It has been until I have felt the presence of politics in the environment and how power and connections can bring a person down.


There had been rumors about how bad the management was. But I never thought that I would witness it first hand.

For people in the BPO industry, where will you see supervisors getting paid in full when they can't even coach their agents regularly? Supervisors who come in late to work for about 30 minutes at the minimum that you can only count the number of times that they had been on time in your hands. There had been instances when the excuse of a supervisor would be that she's sick and needed to sleep during work hours, but is still clocked in as if this supervisor does the work of the other supervisors on the floor. Someone who goes out with her agents before the end of the shift and goes back to the office to clock out. I could continue, but then this blog post would be insufficient.

I have experienced voicing out this matter to one of our managers who just shrugged it off and asked for a grace period for the supervisor to change. Somehow, the extension didn't do anything. If there are any changes, it was that the supervisor found out who expressed their opinions and started giving out memos to the person who mostly empowered her team mates to tell the truth, and yes that was me.

My performance literally went down the drain, if it were not for my daughter, I wouldn't even go to work anymore. I realized then that one of us should leave, since I cannot co-exist with that kind of person.

As a result, I have decided to resign, it would be against my morals to stay in that environment. In fairness to the other supervisors, they have been very diligent and great with their agents. Somehow, there's always a rotten fruit among the rest. What's disappointing is that the company upholds the value of integrity, yet one of their supervisors cannot even practice that, and mind you, the supervisor's still there, and proud of whatever it is that is happening.


To make matters worse, my image had been tarnished because this supervisor has an itch to bad-mouth everyone who come against this supervisor. Luckily, I know myself too well to even bother confronting the supervisor.